라이프사이클 지원: 포괄적인 지원 보장

Global Presence

  • India
  • USA
  • 네덜란드
  • 호주

24x7 Automation Support

  • <48 Hours Emergency Parts Delivery
  • 85% Remote Support Success Rate
  • 600+ Days Saved in Warehouses
  • 50% Clients use Remote Services

CMMS

How to reach our After Sales Support?

Email Support

  • Email us on [email protected]
  • Dedicated Email address for every client
  • 24x7 Monitoring
  • Ticket creation for every reported issue

AFS Portal (After Sales Support Portal)

  • Defined SLAs for efficient resolution
  • Get status updates along with 24x7 monitoring
  • Email triggers for ticket open / update / close

서비스 지원

Warehouse Support Beyond Go-Live

  • Preventive maintenance to avoid frequent breakdowns
  • Technical training for workforce’s robot handling skills
  • Warranty support to reduce risks and service delays
  • On-site support for warehouse operational continuity
  • Breakdown and overhaul support for minimum disruption
  • Technical audits to enhance daily system efficiency

예비 부품

Spare Parts Management

Spare Stock and Contract Support

  • Spare stock for quick access in case of a breakdown
  • Maintenance contract for long-term robotics needs

Upgrades & Updates

  • Hardware upgrades to improve robot performance
  • Software updates to boost automation efficiency

24x7 Hotline & Remote Support

  • Remote support to solve automation issues faster
  • 24x7 after sales service for smooth operations

교육

Addverb 장점

  • Training services to empower your team
  • Dedicated CMMS portal
  • Cost benefits by reducing downtime and operating costs
  • 24/7 real time support tracking through CMMS
  • Documentation for ease of operations for robotic systems