The year 2020 was full of unexpected challenges. Having said that, it also served as a unique opportunity to leverage technology on multiple fronts. From adopting it in various industries such as retail, eCommerce and others, to adopting it to ensure the safety of employees in work from home scenarios, and improving consumer experiences, the industry went through various digital touchpoints. Adoption of data, analytics, AI, cybersecurity and other new technologies saw an exponential growth to bring about changes to fit into the changing business scenario.

Looking at the previous year, 2021 looks like an opportunity for tech trends to grow to newer arenas. Intelligent machines, hybrid cloud, increased adoption of NLP, and overall an increased focus on data science and AI is going to be the highlights in the coming year. Some of the other trends that may see a rise in the coming year are pragmatic AI, containerisation of analytics and AI, algorithmic differentiation, augmented data management, differential privacy, quantum analytics, among others. Considering these trends, it can be said that data is increasingly becoming a critical part of organisations after the pandemic.